Support And Supervision of Volunteers
Staff members are always on hand to provide ongoing help and support during your time volunteering with us.
Training - All volunteers will have induction training. The induction will be tailored to suit the volunteering role applied for.
You will have regular contact with the volunteer manager and your allocated supervisor will arrange regular supervision.
For Intervention Volunteers, the training is designed so that volunteers feel confident to support the core member, as well as be able to recognise and respond to inappropriate behaviour and hold them to account.
Our local coordinators have regular contact with the volunteers and core member, this is an essential part of the Interventions process. The coordinator is monitoring everyone’s progress and engagement in the Interventions work.
The Interventions coordinator will:
- Attend all three initial planning meetings for a new Intervention.
- Attend the initial Intervention meeting.
- Attend the second Intervention meeting if necessary.
- Facilitate an Intervention review after 6 meetings.
- Conduct Intervention group reviews a minimum of every three months. However, these can be more frequent if necessary.
- Contact volunteers by phone/email on a regular basis and reply promptly to their calls for support and help.
- In addition to group reviews and supervision coordinators will supervise volunteers 1:1 to enable personalised support.
- Read and respond to minutes sent by volunteers with 24 hours.
Intervention Volunteers should be aware that there is a degree of responsibility upon them to communicate with their allocated Intervention coordinator or re:shape member of staff if they are experiencing problems.
What volunteers can expect from re:shape
- Diversity/Equality of opportunities. re:shape aims to promote Equality of Opportunity as an employer, and as a provider of services.
- Diversity will contribute to a more effective organisation by enabling us to achieve true community representation
- We are committed to developing and maintaining an organisation in which differing ideas, abilities, backgrounds and needs are fostered and valued, and where those with diverse backgrounds and experiences are able to participate and contribute
- Contact with the Interventions Coordinator by phone and/or email on a regular basis and a prompt reply to their contact. Volunteers may also call the re:shape office (Priory Street, York) 01904 630911 for advice and information. The Coordinator will inform volunteers of out of hours support systems (i.e. specific contact details will be given to volunteers during the set up process in the Disclosure Document)
- On-going training for volunteers; volunteers will be consulted on their training needs
- Supervision is the opportunity to give and receive feedback regarding the volunteer's Circle experience
- A supportive and safe supervision environment.